Legal
Digital Product Refund Policy
Because our products are digital and delivered instantly, refunds are handled as described below. This policy is subject to review.
Last updated: November 2026
Digital delivery
Once a digital resource is delivered and accessed, it cannot be "returned" in the way a physical product can. Refund eligibility is therefore evaluated on a case-by-case basis.
When a refund may be available
We will consider a refund request where there is a genuine delivery or access issue we cannot resolve — for example, if you did not receive your download link after payment or a file is materially defective.
Requests should be made within 14 days of purchase and include your order email and the resource name.
How to request
Send us the details of your request through our contact page. Our team will review and respond, typically within 1–2 business days.
Non-refundable cases
Refunds are generally not available where a resource has been successfully delivered and accessed, or where the request is based on a misunderstanding of the educational nature of the product.
Chargebacks
Please contact us before initiating a chargeback. Most concerns can be resolved directly and more quickly through support.
This page is general information provided as a starting point and is subject to legal review. It is not legal advice. Please consult a qualified attorney before finalizing any policy for a live storefront.